POLICE DISPATCHER TRAINEE
Selection process number: 24-RCM-EA-WPG-D-131937
Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
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HOW TO ANSWER SCREENING QUESTIONS
When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.
• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.
Work environment
You don’t have to wear a uniform to make a difference!
Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.
Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.
What does the work involve?
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
This requires a level of multi-tasking simultaneously on computers with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunications Operators work shift work (24 hours a day, 7 days a week and 365 days a year).
Intent of the process
The intent of the process is to establish a pool of qualified applicants for the training program.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: Number to be determined
Information you must provide
Your résumé.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma, or employer-approved alternatives (See NOTE)
NOTE: The employer approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.
*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
Information on language requirements
Competencies (as defined in the RCMP Competency Dictionary):
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork
Ability to:
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.
NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/
The following may be applied / assessed at a later date (may be needed for the job)
Call-taking or dispatching in a police agency.
Experience providing advice or services to the public.
Experience working in an environment that requires multitasking*
*Multitasking is defined as the performance of multiple tasks at one time.
Operational Requirements:
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.
Conditions of employment
Conditions of Employment:
• Security clearance (Enhanced reliability status)
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
TRAVEL RELATED TO THE SELECTION PROCESS - Candidates, including employees of the Public Service, will not be considered to be in travel status or on government business. Travel expenses to attend the career presentation, Criticall exam, and interviews are the responsibility of the candidate and will not be reimbursed.
Preference
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.
Contact information
D PSHR |
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DPSHR-RHFPD@rcmp-grc.gc.ca |
- Date modified:
- 2024-10-15