Visitor Services Attendant – Campgrounds

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Important Information:

1. Applications for this inventory competition will be pulled on January 15, 2025. Subsequent applications will be pulled if and when required.
2. Living accommodations will not be provided.
3. You must provide contact information for 3 work references.

We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact rhbanff-banffhr@pc.gc.ca prior to the closing date.

In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Duties

Visitor service, revenue collection and daily cleaning/maintenance at campgrounds to enhance the visitor’s experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; daily cleaning of campground washroom and other facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking and emptying of trash and recycling receptacles.

Work environment

It is never too early to start applying for the best summer jobs in 2025!
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Do you want to contribute to the protection and enjoyment of Rocky Mountain House National Historic Site? Do you want to be part of a dynamic team and workplace? Do you want to work outdoors and share your passion for Rocky Mountain House National Historic Site with visitors? If so, this is the job for you! Parks Canada is seeking applicants for Summer 2025; apply now and get involved in an inspiring and meaningful organization!

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE IN:

• Anticipating and meeting public needs and resolving complaints
• Working in a team environment
• Handling cash and operating point of sales

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)

Information on language requirements

KNOWLEDGE OF:

• Parks Canada, its mandate and values and principles
• Rocky Mountain House National Historic Site visitor services including but not limited to operations and facilities, activities, trails, cultural experiences, interpretive programs and special events

ABILITIES:

• Client Focus: providing service excellence to internal and/or external clients
• Concern for Safety: identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Initiative: dealing with situations and issues proactively and persistently, seizing opportunities that arise while performing repetitive tasks

PERSONAL SUITABILITY :

• Exercises sound judgment
• Communicates effectively
• Demonstrates integrity
• Personally connects with people

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

• Willing and able to work shifts, weekends, holidays and overtime
• Willing and able to work outdoors and be exposed to various weather conditions
• Willing and able to perform tasks such as: lifting heavy items, picking litter, custodial tasks and site maintenance
• Willing and able to demonstrate tasks to others
• Possession and maintenance of a valid Alberta class 5 driver’s license or equivalent
• Willing and able to be exposed to noxious odours from cleaning products, primitive rest facilities and/or dust
• Willing and able to sit and stand for prolonged periods and/or clean facilities/grounds

Conditions of employment

CONDITIONS OF EMPLOYMENT:

• Security Screening: obtain and maintain a Reliability status (must be attained prior to appointment)
• Willing and able to wear identifier clothing and personal safety equipment

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Note: Additional information may be requested after closing date for screening and/or assessment purposes.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information