2 Streams: Visitor Facilities Attendant (Cleaner) & Visitor Services Attendant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Are you bilingual in French and English? If so, you should apply on our bilingual selection process here: https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800?poster=2265878

🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024).
📢 Apply online or directly by email to vejobsllyk-evemploisllyk@pc.gc.ca. We will accept applications online, by email, or by mail at PO Box 220, Radium Hot Springs, BC, V0A 1M0.
How to apply:
1. Apply Online: Click the “Apply Now” button below to create a job account, upload a résumé and cover letter.
2. Apply by email: Attach your resume and cover letter by email to vejobsllyk-evemploisllyk@pc.gc.ca.
3. Apply by mail: PO Box 220, Radium Hot Springs, BC, V0A 1M0.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Duties

Experience work-life balance in the mountain landscape of the Canadian Rockies! Start a career with Parks Canada, where you can work, live and adventure among Canada’s natural wonders.

Visitor Attendant positions are a great way to spend a summer or to get your foot in the door for a career with Parks Canada. Become part of a team dedicated to protecting and enjoying Canada’s natural and cultural heritage. Form long-lasting connections with team members and share the parks’ rich environment with visitors from all over the world. Many long-term Parks Canada team members start in attendant positions and grow into many diverse roles, here and all over the country!

Visitor Facilities Attendant (Cleaner) duties:
• Travelling by vehicle through the park to provide daily cleaning and maintenance of day-use areas, visitor centres, office buildings, staff accommodations and grounds
• Daily cleaning of washrooms, showers and pit privies, litter picking; emptying of garbage and recycling bins, sweeping, mopping, and shovelling snow
• Interacting with park visitors, providing basic information and direction
• Addressing and resolving visitor concerns and complaints
• Conducting facility rounds to ensure visitor compliance with park regulations

Visitor Services Attendant duties:
• Travelling by vehicle through the park to provide daily cleaning and maintenance of day-use areas, visitor centres, office buildings, staff accommodations and grounds
• Various duties associated with positions in campgrounds, visitor centres, entry gates, or traffic teams
• Interacting with visitors to support a quality experience, providing information, direction and sales of goods and services
• Addressing and resolving visitor concerns and complaints
• Daily cleaning of washrooms, showers and pit privies, litter picking; emptying of garbage and recycling bins, sweeping, mopping, and shovelling snow
• Conducting facility rounds to ensure visitor compliance with park regulations

Work environment

Have you ever thought of establishing a career in one of Canada's most amazing and iconic places? Seize the opportunity to work in unique locations and find true work-life balance by having the Canadian Rockies at your doorstep.

Work at one of our three Field Unit hubs, either based in Radium Hot Springs BC, Field BC or Lake Louise AB, and work as part of a collaborative team.

If you are interested in this opportunity, why not consider a career with the Parks Canada Agency? We offer:
⚖️ Work-life balance
📅 Paid vacation and leave (for those working over 3 months)
💰 Pension and retirement benefits (for those working over 6 months)
🩺 Health and dental benefits (for those working over 6 months)
📚 Training and professional development
🏞️ Working in beautiful locations
📅 Paid commuting (for those working over 3 months – dependent on residence location)
📈 Transfer and promotion opportunities
🤝 Diverse and inclusive workplaces
🍁 Contribution to public service

Parks Canada fosters a diverse and inclusive work environment. You can make a difference by bringing your unique experience, background, and perspective to our work. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Intent of the process

The results of this process will be used to create a list of qualified candidates to staff the positions listed starting as early as April 2025 and in future years, as well as to staff similar positions with various tenures, security levels or linguistic profiles in the same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Failure to clearly demonstrate in your application how you meet the Education and Experience factors found on the Statement of Qualifications may result in the rejection of your application.

Successful completion of secondary school according to provincial standards or acceptable combination of education, training, and experience.

Degree equivalency

Experience (both streams)
• Experience interacting with the public or co-workers and responding to questions or complaints
• Experience working in a team environment

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge (both streams)
• Knowledge of Banff, Yoho and/or Kootenay National Parks and surrounding areas
• Knowledge of safe cleaning practices

Knowledge (only Visitor Services Attendant)
• Knowledge of cash handling practices

Abilities (both streams)
• Concern for safety: workplace, personal and public safety
• Visitor and team focus
• Knowing when to take initiative
• Problem Solving

Personal Suitability (both streams)
• Exercises sound judgment
• Takes responsibility
• Communicates effectively
• Demonstrates integrity
• Personally connects with people

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
• Willing to perform custodial tasks such as cleaning washrooms showers, offices, garbage/recycling collection, facility/site maintenance, and picking litter
• Willing to work outdoors in variable weather conditions
• Ability to report to work in various geographically dispersed locations
• Willing to work irregular hours, overtime, weekends and/or statutory holidays, evenings
• Willing to use physical effort to lift up to 50 lbs with frequent lifting/carrying up to 25 lbs
• Willing to conduct repetitive tasks
• Willing to be exposed to noxious odours from cleaning chemicals, vehicle fumes, dust, and poor air quality
• Willing to demonstrate tasks to others
• Willing to learn and demonstrate Parks Canada’s Code of Values and Ethics in all aspects of work
• Willing to learn First Aid for the workplace
• Willing to work under minimal supervision
• Willing to work in a fast-paced environment
• Willing to resolve visitor complaints or concerns

Conditions of employment

Must be met prior to employment:
• Reliability Status security clearance – obtain and maintain a security clearance throughout your employment with the Parks Canada
• Possession and maintenance of a valid Class 5 Driver's licence or provincial equivalent

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information