Visitor Services Assistant - Student

Duties
Welcome to Pacific Rim National Park Reserve, where nature is at your back door! Experience the west coast of Vancouver Island in all its glory. We are currently seeking hardworking team members to join the Visitor Experience team in Pacific Rim National Park Reserve, and help visitors discover the natural treasures protected and presented by Parks Canada. Pacific Rim National Park Reserve receives over a million visitors every year! As a Visitor Services Assistant, you will register campers, collect fees, ensure compliance to our policies in relation to wildlife, visitor safety and with the different fees. You will rotate between our various visitor information centers, our campground, and perform compliance rounds throughout our parking lots of the National Park Reserve. You will address visitor concerns and/or complaints with the help of your coworkers. You will provide prevention and education messaging related to common coastal risk factors to visitors.Furthermore, you will create reports, solve minor IT issues, enter data, and provide feedback to improve visitor services. As front-line staff you can expect a fast-paced work environment. The ability to communicate effectively and to be able to work as a team is critical to your success.

Work environment
🏞️ Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
The intent of this process is to hire students for the summer 2026 (May to September, 2026).
The exact number of positions available is to be determined.

Important messages
📌Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.📌To encourage workforce diversity, consideration may be given to candidates who self-declare as belonging to one of the following employment equity groups: Indigenous, visible minorities, people with disabilities, and women.📌Each person is entitled to participate in the appointment process in the official language of their choice.📌For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.

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• Obtain and maintain Reliability Status security clearance.
• Possess and maintain a valid class 5 or class 7-N driver’s license.

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The position requires the incumbent to:• Make moderate physical effort to sit and/or stand for prolonged periods and/or to clean facilities/grounds.
• Be exposed to noxious odors from car fumes, to dust, cleaning products and wet conditions.
• Be exposed to variable weather conditions.
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Occasionally demonstrate tasks to others.
• Wear a Parks Canada uniform and abide by uniform policy.
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays at a variety of locations.
• Work in a fast-paced work environment.

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🎓EDUCATION:
• A high school diploma or an acceptable combination of education, training and experience in the field related to the position.

💼EXPERIENCE:
• Experience working with the public
• Experience providing information to and resolving complaints/problems for the public.
• Experience handling cash and operating point-of-sales

📚KNOWLEDGE:
• Knowledge of marine and wildlife related hazards

💡ABILITIES AND SKILLS:
• Ability to take initiative and problem solve
• Attention to Detail
• Ability to provide customer service
• Safety awareness

⭐PERSONAL SUITABILITY:
• Takes responsibility
• Exercises sound judgement
• Personally connects with others
• Strives for excellence

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Applied / assessed at a later date

Various language requirements

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Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

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